FAQ-Lemfun&play

FAQ

In this section you will find Lemfun Play's answers to the questions our customers often ask about indoor playground equipment, indoor trampoline parks and outdoor play equipment. If you would like to learn more about us and purchase our products, please contact our dedicated sales staff. It's our pleasure to provide you with a perfect playground.

Q:What services does Lemun Play provide?: Lemfun Play is an experienced and reputable manufacturer of turnkey solutions for specialized indoor children's play equipment. We specialize in R&D, manufacturing, sales and service of indoor and outdoor equipment. Our main products include indoor playgrounds, indoor trampolines, outdoor playgrounds, outdoor fitness, customized playgrounds, kindergarten furniture and toys. We will provide thoughtful services based on the needs of our clients, including but not limited to： User site analysis and selection Playground design and layout Equipment manufacturing and procurement Equipment installation guidance and service Facility operation staff training Marketing and branding support Ongoing park operation and maintenance

Q:Is all your play equipment safe? Will the product I buy meet my national standards?: Choosing Lemfun Play Franchise Playground Equipment will be very safe. Our various types of indoor and outdoor playgrounds and trampoline parks have long been sold all over the world, and we understand and produce them in strict compliance with the quality standards of the European and American markets. We guarantee that our raw materials and products meet EN1176-3/ASTM1918-21 safety standards. However, if the customer's country has special standards, it is the buyer's responsibility to inform the seller to follow them before purchase.

Q:Can you arrange shipping?: Lemfun Play can help you ship your goods to the port you specify or to your direct address. We will give you different shipping quotes according to your choice

Q:How will Lemfun Play install my indoor playground or trampoline park?: Lemfun Play will offer every customer two options: 1. We will send one of our experienced engineers and installation teams to your door to install your project. Of course, this service requires you to pay for our team including round-trip airfare, food and lodging, and base salary.2. We will conduct an assessment and engineering inspection after customizing the design and production of indoor playgrounds and trampoline parks for each client. We will provide each customer with the installation instructions for the product, and the customer can find their own local installation team to complete the installation by referring to our installation manual.

Q：How can I place an order?What about the trade term,payment term and delivery time?: Your purchase process is as follows: sign a contract - pay a deposit - production - pay the balance - loading - delivery. Terms of Trade: EXW, FOB, CFR, CIF, DDU, DDP are accepted. Payment terms: Our normal payment terms are 30% T/T as deposit and the balance before loading. You can also choose trade warranty in Alibaba. For large orders, we accept L/C on sight. For trial orders of certain game parts, we accept credit card, PayPal or cash. Delivery Time: This will depend on the quantity and size of the playground and trampoline park you order. However, typically, our production time is within 25 workdays.

Q：Can I visit Lemfun Play's headquarter and factory?: Of course. You can visit our factory as long as you make an appointment in advance with the salesperson you are dealing with. We will send a special driver to pick you up at the airport or train station so that you can arrive at our factory safely and quickly. You will see the indoor playground, trampoline park and ninja training ground in action in our sample room.

Q:What warranty and maintenance Lemfun Play supply?: We provide one year warranty for all products. During the warranty period, if there is a product failure that occurs when the buyer operates the equipment normally in accordance with the product manual or the seller's instructions, the seller shall be responsible for replacing the product with a new one at the buyer's request. Shipping costs for sending the replacement product shall be borne by the Buyer. You can find out more information on the Warranty page of the official Lemfun Play website.

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